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Job Title
Portfolio Administration Associate Manager (CHEP/Brambles)Job Description Summary
POSITION SUMMARYResponsible for managing the workflow and the day-to-day activities of the team for a specific functional or geographical area that supports the Portfolio Administration Service Line. The associate manager is also responsible for supporting the day-to-day activities at the client level and being a point of escalation for any questions or concerns that arise.
Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Manage all Portfolio Administration services for a specific team/account.
Oversee associates and operations on a day-to-day basis ensuring work is completed and deadlines are met
Provide leadership to staff with the goal of maximizing technology resources and improving processes
Provide new team integration and onboarding process
Support new hire training
Create and maintain trust and strong relationships with team members
Ensure specified account needs are met across team
Recommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performed
Outline or oversee the continuous updates to the process playbooks
Support timely and accurate reporting to senior leadership and clients
Handle or oversee monthly rent and other critical reporting for clients and senior leadership
Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus
Execute special projects as assigned by senior leadership
Collaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction/Design, legal, etc. as needed
Support and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintained
Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines
Stay up to date on the latest industry standards and trends
KEY COMPETENCIES
Leadership
Strong Customer Service Skills
Strong Communication Proficiency (oral and written)
Organization Skills
Technical Proficiency
Analytical Skills
Research Skills
Detail Oriented
Sense of Urgency
EDUCATION
Bachelor's Degree preferred in any field; business, finance/real estate, accounting ideal
ADDITIONAL ELIGIBILITY QUALIFICATIONS
3+ years relevant work experience
Ability to read and understand financial statements
Strong interpersonal skills
Ability to manage multiple high priorities
Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 75% of the time; and extend hands and arms in any direction.
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.
Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.